Location: Stanmore Business Park, Bridgnorth
Hours: 30–37.5 hours per week | Flexible over 7 days
Salary: £25,000-28,000
Start Date: ASAP

We’re looking for
a confident, experienced, and driven Sales & Marketing Manager to help take our brands to the next level – with a target of £1 million in sales by 2027.

The Role
This is a high-energy, hands-on role for a natural leader, communicator, organiser, and creator. You'll lead sales and marketing across all platforms and customer touchpoints – managing inbound sales, overseeing customer service, guiding our small office team, and producing compelling marketing content. You’ll also be the glue between departments – from our design proofers and production team to our trade clients and everything in between.You’ll be part of the Leadership Team, working closely with the business owners to shape the future of The Lux Group.

Key Responsibilities
Sales & Business Development (70%)
• Be the first point of contact for customer enquiries (phone, email, live chat, DMs)
• Manage and grow trade and B2B accounts
• Create, issue and follow up on quotes
• Drive sales across Shopify, Etsy, eBay, and Amazon
• Forecast sales, analyse trends, and report to leadership
• Oversee internal order workflows for smooth operations
• Attend trade shows and networking events as the face of the brand
• Identify and pursue growth opportunities across all three businesses
Customer Service & Experience
• Lead customer service, setting a positive, solutions-focused tone
• Ensure consistent, five-star service across all digital and personal touchpoints
• Monitor and improve customer service processes
• Report on customer feedback, issues, and trends

Marketing (30%)
• Collaborate with the Commercial Director on social media strategy and content
planning (Instagram, TikTok, Pinterest)
• Support content creation including photography, video, and behind-the-scenes
• Keep websites and product listings updated (Shopify / Etsy / eBay)
• Contribute to marketing and seasonal campaign rollouts
• Analyse and report on campaign performance using analytics tools
• Ensure brand consistency in all visuals and communications
You’ll Thrive in This Role If You Have:
• Minimum 3 years' experience in a sales and/or marketing leadership role
• A proven record of driving successful sales performance
• eCommerce platform experience (Shopify, Etsy, eBay)
• A proactive, can-do attitude with a strategic mind
• Strong project management skills and ability to meet deadlines
• Excellent communication and leadership qualities
• A creative flair and confidence with content creation
• A solid understanding of handmade or bespoke products
Bonus Skills & Tools
• Photography and videography for social media
• Video editing (Premiere Pro, CapCut or similar)
• Graphic design (Canva/Adobe products) & copywriting
• Community management and brand voice development
• Experience with paid ads (desirable)
• A natural trendspotter with a passion for all things digital
• Highly organised – spreadsheets and systems are second nature

What We Offer
• Flexible working arrangements (with core hours around 8:30am)
• A unique opportunity to grow with a creative, independent business
• A brand new 3,000 sqft workspace in Bridgnorth with a supportive, ambitious
team
• Employee perks and discounts
• A role where your ideas and input will shape the direction of three growing
brands

How to Apply
If this sounds like the opportunity you’ve been looking for, email your CV and a short
cover letter to mark@theluxgroup.co.uk. Bonus points if you include a portfolio,
Instagram handle, or examples of your content or campaigns.